Your Hospital Stay

Your Room

Our hospital has a mix of single and double rooms. All rooms have ensuites, private telephone, bar fridge and television.  Please ensure that the fridges are used for the storage of drinks only.  All rooms have a desk /table and comfortable armchairs. Each bed has a bedside table and cupboard for storage space. Feel free to place your belongings where they are convenient for you.

Cots are available for paediatric patients if indicated.  A fold out bed or reclining chair will be made available should a parent or guardian wish to stay.

Whilst every effort is made to accommodate you in a private room, it is subject to availability at the time of your admission.

Television & Radio

A television is provided for your entertainment receiving all Melbourne free to air channels and SBS and ABC radio stations. The sound for both the radio and television station will come through the handset. There is a socket available for headphones, should you require them, please ask your nurse.

Telephone

For your convenience a telephone is located by your bedside. All calls can be made from your telephone. Local calls are FREE.  Telephone cards can be purchased from Reception to facilitate Mobile/STD /ISD phone calls.

You can be contacted by family and friends on 03 9318 3177. Calls will be put through to your room unless you have requested otherwise.

Due to possible interference with medical equipment, the use of mobile telephones and all wireless communication devices is not permitted in critical care areas, such as CCU, Operating Theatres and Cardiac Catheter Lab. In general ward areas, mobile phones should not be used within one metre of medical equipment. There are lounge areas on both levels where mobile phones can be used.

Valuables

Please note that Western Private Hospital does not accept liability for lost or damaged personal items or valuables. As such you are advised not to bring valuables and/or large sums of money with you. There are no safes available in the hospital.

It is recommended that you label your personal belongings clearly so that they can be easily identified, if misplaced.

Free Wi-Fi

Free Wi-Fi is available for patients and visitors throughout the hospital.  Please ask the nursing staff for a password.

Patient Feedback

Western Private Hospital strives to deliver quality care in a safe, professional manner whilst ensuring we respect our patients’ beliefs and privacy.

To assist us to achieve our goals, we would appreciate you completing our questionnaires found in your room or at reception.

Your Meals

The emphasis at WPH is ‘quality fare’ and ‘home style’ cooking.  Our menus have been created by our qualified chefs in conjunction with a dietician to ensure high nutritional and restaurant value.  The chef only chooses fresh ingredients and is always happy to discuss any preferences you may have.  Menus are changed regularly to provide variety.

Special menus have been developed for children, gluten free diets, diabetic and vegetarian patients. A kosher menu is also available along with any other special requests.

Guest meals can be ordered. Please speak to your nurse. The cost will be charged to your account and can be finalised when you are discharged. Your visitors may also like to use the Café between 8am – 4pm.

WPH takes no responsibility for any food not prepared on the premises.

See a sample of our menu

Before Admission

Prior to your admission to Western Private Hospital you will need to complete and send in some forms. In most cases your doctor will have given you an Admission Guide Envelope when you booked your admission. Please read this booklet carefully, retain it for your information and follow the instructions for completing the enclosed forms. If you did not receive this booklet, you may download it by clicking on the following link WPH Admission Booklet

Arrival Time

The hospital will endeavour to minimise your waiting time. However, there may be longer than expected waiting times if unforeseen events arise with other patients undergoing procedures or if pre-operative reviews or tests are requested by your doctors in the interests of your care.

Prior to your operation you will be examined by your anaesthetist. There are two ways this occurs; some doctors review all their patients prior to the starting of the operating list, other doctors see the patients between cases. You should be aware that your safety is everyone’s priority, and that while sometimes there can appear to be a long wait between seeing the anaesthetist and going to the operating theatre, we will keep you updated as to what your expected wait time is.

Pre-admission

You will be contacted by the hospital prior to admission to discuss admission details, arrival times, medication and any out of pocket expenses.

Preparing for Surgery

The preparation for surgery varies slightly according to the nature of the operation to be performed. Ask your doctor if you need any special medical preparation for your procedure.

Prior To Your Procedure

If you are having a procedure, please also;

  • Shower
  • Do not apply any powder, creams, lotions or make-up
  • Please follow instructions from your doctor or hospital nursing staff, including fasting instructions

Fasting

Generally you should not eat or drink for at least six hours prior to your procedure, unless your doctor has indicated otherwise. You may drink water up to three hours before your admission.

The fasting time may vary, according to the type of anaesthetic you are having. You will be advised by hospital staff when to commence fasting prior to your admission. If fasting instructions are not followed, your procedure may have to be postponed in the interests of your safety.

Your Medications

If you take any regular medication (including non- prescription medications) you should discuss this with your doctor. You may need specific instructions regarding which medications you should cease and which you should continue.

Please bring medication, as advised by your Doctor to the Hospital in its original packaging and hand it to your nurse so that your medication can be professionally monitored during your stay. Most medications can be locked and stored in a drawer in your room accessible by only nursing staff.

Generally, you should take your regular morning medication at 6.00 am with a sip of water. If your procedure is in the afternoon and you usually take your medication at lunchtime, you should take those at 11.00 am with a sip of water.

Exceptions to this are:

Aspirin and anti-inflammatory medications

  • Patients attending Cardiac Catheterisation Laboratory should continue taking aspirin, Clopidogrel (Plavix or Iscover). Warfarin should be stopped for five days prior to admission or otherwise as instructed by your cardiologist.
  • All other patients should cease taking these medicines 10 days prior to your procedure unless you are taking it for your heart or for stroke prevention. If you are taking aspirin, Clopidogrel, warfarin or anticoagulants for heart conditions or stroke prevention, you should seek specific instructions from your surgeon and cardiologist as to when or if these medications should be ceased.
  • Patients with coronary artery stents, any vascular stent or cardiac implant should discuss with their cardiologist before ceasing the drugs listed above.

Diabetic Medications

  • Patients attending the Cardiac Catheterisation Laboratory or for a radiological procedure who are taking the diabetic medications, Metformin, may need to cease Metformin 48 hours prior to certain procedures. Your doctor or nursing staff in these departments will advise if this applies to you.
  • For all patients, it is important that you discuss diabetes medication instructions with your doctor prior to your procedure.

Herbal (complementary / alternative) medications

  • If you are having a procedure, you should cease taking these medicines for 10 days prior to your procedure unless otherwise instructed by your doctor.